Carolyn Hoy has been with Westpac for almost 20 years and was appointed the Acting Group Executive, Customer & Corporate Services in May 2025. She is responsible for operations, customer solutions, fraud prevention, property, procurement and protective services, corporate affairs, and HR and finance services.
Carolyn has 25 years in financial services and a background in legal and risk. She has held a range of roles throughout her Westpac tenure, including Head of Group Corporate Legal, Chief Risk and Compliance Officer for BT Financial Group, and Head of Compliance for Westpac’s Australian Financial Services division.
Most recently, Carolyn was General Manager, Property, Procurement and Resilience for over five years where she led the Group’s business continuity, operational resilience, corporate and branch properties, physical security, and the implementation of CPS 230 Operational Risk.
Carolyn is also a Fellow of the Governance Institute of Australia, a member of Chief Executive Women, and a Director of both the Westpac Foundation Trustee Board and Westpac Properties Pty Ltd.
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Westpac
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Westpac Banking Corporation, commonly known as Westpac, is an Australian bank and financial services provider headquartered at Westpac Place in Sydney.