Diane Cahoon is an experienced Customer Success Manager currently at Scarf since November 2023, focusing on renewals and customer experience management. Prior to this, Diane held the role at Filtered.ai from July 2022 to September 2023, managing a $500K global business portfolio for Fortune 100 clients and achieving an 83% annual recurring revenue retention rate during economic challenges. At Entelo, as an Enterprise Customer Success Manager from February 2021 to June 2022, Diane oversaw a $2.5 million business, specializing in diversity talent sourcing and achieving over 100% retention in three quarters. Diane's career includes a successful tenure at Jobvite, managing a $3.9 million enterprise portfolio, and serving as Director of Client Engagement at hc1.com, where key initiatives improved customer satisfaction scores. Diane holds a BS in Marketing Management from Indiana University Indianapolis and an MBA from Western Governors University.
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Scarf
Scarf provides open source projects with advanced usage analytics, and helps projects transact directly with their commercial users