James McGourlay is Executive Vice President, International Sales, leading sales, pre-sales, and partner teams in Asia, Japan, Latin America and Advancing Market regions.
James joined OpenText in 1997, and previously held the role of EVP, Customer Operations. He has held many key leadership positions at in IT, technical support, product support and special projects. Previously, James was Senior Vice President of Global Technical Services at OpenText, responsible for Technical Support, Renewals, Customer Onboarding and Professional Services, managing all post-sale services, customer lifetime value, and accelerating customers’ time to value.
James has been the catalyst for tremendous growth in the OpenText Customer Services team for the Americas. He has sponsored programs such as My Support, Partner Support Program, quality audits and enhanced Customer Support programs. He and his team are also spearheading the movement towards integrations management, social engagement support for customers and continued improvements to the customer experience.
James was instrumental in the company’s early acquisitions and the OpenText Enterprise Deployment Board, which he chaired until 2010.
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OpenText
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A global leader in information management, OpenText offers integrated solutions in cybersecurity, analytics, content services, business networks, DevOps, and IT management, OpenText empowers organizations to fully manage their data, content, and private information and keep it safe against cybersecurity threats. OpenText was founded through a partnership between the University of Waterloo and Oxford University in 1991 to create the first online Oxford English Dictionary. Timothy Bray, Frank Tompa, and Gaston Gonnet worked to develop software that would allow users to search any word on any webpage. That project later became OpenText, and three decades later, the company has served more than 120,000 enterprise customers across industries such as financial services, healthcare, energy, manufacturing, and public sector. In 2025, OpenText was named one of Canada’s Most Responsible Companies and one of Canada’s Top Employers for Young People. The company was also named one of Canada’s Most Innovative Companies by Canadian Business in 2024 and was one of the 20 Hottest AI Software Companies in the 2024 CRN AI 100. OpenText continues to encourage industry innovation and growth with its cloud, security, and AI solutions.